As an individual who has been, and continues to be involved with the Tourism Industry, Lagipoiva Cherelle Jackson encouraged me to make use of the experience and put pen to paper or fingers to keyboard and come up with some common-sensical advice for inclusion in the new Apia Financial Review monthly magazine. AFR is a new venture by my beautiful, witty and dynamic friends and a couple at that, Mr Paul Anderson and Lagipoiva Cherelle Jackson.
Herewith is the first of what will be a series of many. I hope the knowledge shared will be of use as they are geared towards the many SMEs and our small operators who struggle along thinking that things are beyond their means. It pays to Keep It Simple!!
Pick up your copy in Apia or contact AFR on firstname.lastname@example.org for one!!!
Too busy fussing over things that don’t matter to your guests? Ensure that first impression is a lasting one and an experience not to be easily forgotten!
1. The experience starts the moment you greet your guests! Ensure you are clean, tidy and presentable! A dirty torn t-shirt and lavalava aint going to cut it!
2. Have a genuine welcoming smile and greet your guest with a hearty Talofa!! Try not to start off with “it is 10 tala for the fale” or something similar! It is a good way to annoy your potential guest sending them else-where.
3. Demonstrate that you care about your guest’s welfare first and foremost. That will give them a good feeling that they will be safe with you!
4. Ensure those toilets and showers are clean at all times! Cleaning once a day is not enough especially if you have several in house. Please clean underneath the toilet seats , inside the bowls and in the room itself.
5. The saying is, if the toilet is clean and the coffee is good then everything else about the place is excellent!
Word of mouth is free, so use it by impressing your guests!